Forgeworks Machinery AG
Precision industrial equipment manufacturing · Esslingen, Baden-Württemberg · 260 employees
MES HTTPS health endpoint on the Starter Uptime Suite after an unplanned disk-full outage halted work-order close-out.
- RPO
- 7 days (weekly backups)
- RTO
- 8 hours (single-host rebuild from Veeam plus configuration)
- SLA
- Starter tier: automated uptime and SSL alerts; email support within 2 business days
Situation
The manufacturing execution system runs on one Windows application server. When the C: volume filled during a weekend job, operators could not close work orders until Monday. There was no on-call rota. Management required a low-scope, low-cost control plane rather than a full cluster rebuild.
Environment
- Region and placement
- On-premises VMware cluster; Veltis manages the guest OS and application layer
- Hosts
- 1 production MES application server (plus a Veeam backup proxy already operated by plant IT)
- Operating systems and runtime
- Windows Server 2019; SQL Server Express on the same host
- Data stores
- 180 GB application and SQL data
- Connectivity and access
- Plant LAN only; Veltis access via a monitored jump host after plant-IT approval
Agreed scope
- Uptime and disk monitoring with SMS/email to plant IT and Veltis
- Weekly application-consistent backups coordinated with the existing Veeam job
- Monthly OS and SQL Express patching in the Sunday maintenance window
- Email support with a 48-hour response SLA
Work performed
- Installed disk, service, and SQL Express checks; alert at 75% and 90% volume utilisation.
- Documented a restore path using the plant's Veeam repository; completed a file-level restore test in 19 minutes.
- Applied outstanding Windows and SQL Express updates during two Sunday windows with a written rollback note.
- Added a 50 GB volume and log-rotation policy so the original disk-full condition cannot recur under normal load.
Measured results
Repeat of disk-full outage
None since engagement
Patch lag
Brought current (was 7 months)
Restore test
19 minutes, file-level
Alert noise
2 actionable alerts / month
Service tier: Edge Proxy Monitor & Uptime Suite. Commercial inquiries: contact operations.